1300 827370
[email protected]
HOME FAQ OUR PRICES CONTACT US

JOB OPPORTUNITY WITH AUSTRALIAN COMPANY

VACANCY – CUSTOMER CARE CUM OPERATION EXECUTIVE

LOCATION : REMOTE

TYPE OF JOB : FULL TIME FREELANCER- WORK FROM HOME

SALARY : BASE + YEARLY INCENTIVES

JOB DESCRIPTION:

Professionally answering emails / Facebook messages received from potential / existing customers to take orders, answer inquiries, resolve complaints and provide information.
Record and maintain attended queries and related data in system
Enter customer’s information and maintain customers records accurately
Follow up customers queries where necessary
Research required information using available resources for quality work
Ensuring all stake holders are working as per the process
Analyzing the business and create leads
Provide good service throughout life cycle of order and retain the customer by satisfying the customer with attentive, regular and prompt response
Working on SEO and creating back links for maximum inquiries
Other process and operational work as per requirements

REQUIREMENTS:

2 to 4 years of BPO OR Customer Service experience needed
Fluency in English is must
Should have laptop/desktop and reliable internet connection
Basic knowledge of Australia to attend queries efficiently
Should have strong will for required learning for job
Ensuring all stake holders are working as per the process
Sales skills shall be required to convert potential query to customer
Knowledge of SEO shall be preferred

WORK TIMINGS, INCENTIVES AND WORK TRACKING:

Work timing shall be from 9 AM to 6 PM – Australian or UK time
Work days shall be from Monday to Friday full day working and 1hour extra on Saturday and Sunday (flexible)
In addition to salary there shall be yearly lucrative incentives which shall be based converting the leads to sales and customer service
Work shall be tracked and monitored trough company’s time tracker software

WHY TO WORK WITH US?

To grow fast with growing company
Flexibility of working from home
Additional benefit of learning SEO - as regular SEO trainings shall be arranged and accordingly work shall be allocated.
Can earn additional up to 10% to 50% of yearly salary as yearly incentives
Interested candidates can send their resume and cover letter with vacancy mentioned in subject line to [email protected]